Return & Refund Policy
Sree Siddu Pots & Garden Tools
C/o Dharani Nursery
Last Updated: 9 October 2026
1. Overview
At Sree Siddu Pots & Garden Tools, we strive to provide quality plants, pots, planters, and gardening products. We carefully pack our products to help ensure they reach customers in good condition.
Please read this policy before placing an order. Returns, replacements, and refunds are subject to the conditions outlined below.
2. Return Eligibility
Customers may request a return or replacement if:
The product received is damaged during transit.
The product received is defective.
The product received is incorrect or differs significantly from the product ordered.
Customers must report the issue within 48 hours of delivery and provide the order number, clear photographs of the product, and photographs of the packaging where applicable.
Return requests will be reviewed before approval. Please do not return any product without contacting our customer support team first.
3. Non-Returnable Products
Due to the nature of our products, the following items may not be eligible for return or refund unless they arrive damaged, defective, incorrect, or another remedy is required by applicable law:
Live plants: Plants may not be eligible for return due to their perishable nature.
Ceramic pots and planters: Returns for change of mind, colour preference, or size preference may not be accepted.
Plastic and fiber planters: Used or damaged products may not be eligible for return.
Garden tools: Used products may not be eligible for return unless defective or incorrect.
Products must not be used, altered, or damaged by the customer when a return is requested for an eligible issue.
4. Damaged or Broken Ceramic Pots
Ceramic pots are fragile and require careful handling during shipping.
If a ceramic pot arrives broken or damaged:
Contact us within 48 hours of delivery.
Provide your order number and photographs showing the damage.
Include photographs of the outer packaging and shipping label, if available.
Wait for our team to review your request and provide further instructions.
Depending on the circumstances and product availability, we may offer a replacement, refund, or another appropriate resolution.
5. Refund Policy
Refunds may be considered for approved claims involving damaged, defective, or incorrect products, subject to verification and applicable law.
Once a refund is approved, it will generally be processed to the original payment method. The time taken for the amount to appear in your account may depend on your bank, payment provider, or payment gateway.
Any applicable refund amount and processing details will be communicated to the customer.
6. Replacement Policy
Where an item is eligible for replacement, we will assess the issue and confirm whether a replacement is available.
Replacement products are subject to stock availability and applicable delivery restrictions. If a replacement is unavailable, we may offer a refund or another suitable resolution.
7. Order Cancellation
Customers who wish to cancel an order should contact us as soon as possible.
Cancellation requests may not be accepted once an order has been dispatched. If an order has already been shipped, the customer should contact our support team to discuss the available options.
Nothing in this section limits any cancellation or refund rights provided by applicable law.
8. Return Shipping Charges
If a return or replacement is approved because a product arrived damaged, defective, or incorrect, we will communicate the applicable return or collection arrangements.
For other approved returns, any applicable shipping charges will be communicated before the return is arranged.
9. Refund Exclusions
Refunds may not be provided for:
Change of mind or personal preference.
Damage caused by improper handling after delivery.
Plant deterioration caused by inadequate watering, unsuitable environmental conditions, or improper care after delivery.
Products returned without prior approval, except where otherwise required by law.
These exclusions do not affect any rights customers may have under applicable consumer protection laws.
10. How to Request a Return or Refund
To submit a request, please contact us with the following information:
Customer name.
Order number.
Product name.
Description of the issue.
Photographs or other supporting evidence, where applicable.
Our team will review the request and communicate the next steps.
11. Contact Information
Sree Siddu Pots & Garden Tools
C/o Dharani Nursery
Near Kodad X Road, Opposite to Kalikamatha Temple,
Maddulapally, Khammam, Telangana – 507170.
Phone: 9100587620 / 9849500952
WhatsApp: 6304274858
We appreciate your trust in Sree Siddu Pots & Garden Tools and are committed to assisting you with any genuine product or delivery concerns.